Shipping policy

Please note that BoxedBaskets Gifts & Accessories Ltd. is not responsible for shipping delays once your order has left our warehouse and is in the hands of the courier. We ship Monday through Friday (excluding weekends and holidays), and orders typically take 1-3 business days to process. Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for the tracking information to update.

If a package is marked as delivered by the courier to the correct address as per the tracking information you receive, BoxedBaskets Gifts & Accessories Ltd. cannot accept responsibility for any loss. Unfortunately, we do not offer replacements or refunds for orders confirmed as delivered. We recommend reaching out to the courier directly for further assistance.

In the event that your order is undeliverable or returned to sender due to inaccurate or incomplete shipping information, please note that shipping fees are non-refundable.

Please note: We only ship within Canada. We do not ship to P.O.Boxes.

When placing an order, please ensure to provide accurate information, including:

- Name, Name of Recipient

- Address (including postal code and street name; - Telephone number

(We do not deliver or ship to R.R #  Or P.O Boxes )

- Billing email address

- Shipping address

- Message card details

Delivery Schedule:

• Local deliveries occur Monday to Friday, between 11:00 AM and 7:30 PM.
• Same-day delivery in the GTA is available for orders received by 10:00 AM.
• Orders placed after 10:00 AM will be processed for next-day delivery.

Delivery Policies:

- If same-day delivery is required after the cut-off time, please contact us for expedited delivery options (additional fees apply).

- If the recipient is not available, the courier will:

- Leave the gift with a neighbour and notify the recipient.  - If the neighbour is unavailable, the courier may leave the basket at the front door at their discretion. - If delivery is unsuccessful, we will attempt re-delivery, and a full re-delivery charge will apply if the parcel is returned.

 In the event of multiple unsuccessful delivery attempts:

- The courier will attempt delivery two times. - If still undelivered, the parcel will be returned to the seller, and customer service will notify the client.